Getting Started
To begin, you need to visit our support portal and log into it using an account with your Alpha Staff e-mail address. As a Staff member, you should be able to contact ATLAS.
ATLAS is designed to provide immediate, automated assistance and revolutionize how you get help. Instead of navigating through various documents or waiting for someone to help you, you can now interact with our AI assistant poised to offer quick solutions and guide you through the right resources.
Describe your issue in detail, just as you would describe it to a person unaware of the context you're facing, and let ATLAS provide you with the fastest route to a solution.
ATLAS is very smart and helpful, but like any GenAI assistant, he may provide incorrect responses. Remember to check the updated original documents to validate the information and ensure this knowledge is up-to-date. It is also smart enough to recommend solutions to undocumented issues, but we should take these propositions cautiously.
This portal has copies of our documents, which might not be up-to-date. The original documents are still our main and most up-to-date source of information.
Best Practices
Effective communication with ATLAS can significantly enhance your experience. To ensure that you receive the most accurate and efficient assistance, consider the following best practices when engaging with ATLAS:
- Send a single, and whole, message: Most of us are used to modern instant messaging, and it is not unusual to send several messages at once (e.g., you first send "Hello" and follow up with "How was your day?" in separate messages). ATLAS is still not good at multitasking and will perform better if you send a single message and wait for him to respond (e.g., send a single message saying "Hello, how was your day?").
- Detail the scenario: Provide a comprehensive account of the issue instead of general or vague descriptions like "error XYZ" or "can't access portal" E.g., "When I try to use feature X, while using Y settings, I receive an error message stating 'X' and cannot close it."
- Chronological order: Describe the events leading to the issue in the order in which they happened. This helps diagnose the problem more accurately, as some issues may stem from earlier steps in the process.
- Prior Attempts to Resolve: Say you're in a situation in which you've tried certain steps to solve the issue yourself. Include this information! Doing so prevents redundancy and guides ATLAS towards alternative solutions.
- Include specifics: Provide details such as the specific steps you were taking, any error messages received, and the part of the system where the issue occurred. ATLAS has a better chance of success with more details.
By adopting these best practices, you empower ATLAS to provide more relevant and timely solutions, helping you get back to managing essential operations swiftly. With each detailed interaction, ATLAS becomes an even more efficient tool in your support arsenal.
When You Need More Help - The Human Touch
Don't panic if ATLAS doesn't resolve your query immediately or if you must speak with a human. However, this portal is a consultation tool for now and will deflect any requests to create a chat or a ticket. If you require human assistance to understand some document, or if you observe any issues within the portal itself, please contact us at Alpha School Support's main channel.
A kind reminder that the Alpha School Support Team does not directly handle operations, we can only help as far as organizing, improving, and updating the portal itself.
Priyanka Bhotika
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